FAQ:

”Ordering & Customization

1. How do I place an order for my club’s teamwear?

Placing an order is easy! Simply visit our For Clubs section, download our catalogue, or request a sample. One of our advisors will reach out to guide you through the process, from selecting styles to customizing your designs.

2. Can I customize jerseys and uniforms with my club’s logo and colors?

Absolutely! UPGEAR specializes in fully customizable teamwear. You can personalize jerseys, shorts, and fan merchandise with your club’s logo, colors, and player names/numbers. Our design team will provide you with mockups for approval.

3. Is there a minimum order quantity (MOQ)?

Yes, the minimum order for custom products is 20 items. For reorders under 20, we offer flexible windows four times a year:

• Pre-Season: 28 February
• Mid-Season: 30 May
• Post-Season: 30 August
• Christmas Special: 30 November

4. How long does it take to produce and deliver custom orders?

Once your design is approved, production typically takes 6 weeks. We then ship your order directly to your club with free shipping anywhere in Switzerland.

Samples & Sizing

5. Can I request a sample before ordering?

Yes! You can request samples of our teamwear to assess fabric, fit, and quality. Samples are free of charge for clubs considering a bulk order.

6. How do I ensure the correct sizing for my team?

We offer sizing kits to help your team find the perfect fit. You’ll receive these kits during the design phase, ensuring each player orders the correct size.

7. Do you offer youth, women’s, and men’s sizes?

Yes! Our product range includes youth, women’s, and men’s sizes, ensuring a perfect fit for all athletes.

Shipping & Delivery

8. Where do you ship?

We currently ship to all locations within Switzerland. For international shipping, please contact our support team directly.

9. How much does shipping cost?

Shipping is free for all orders within Switzerland, including custom and fan merchandise on bulk orders.

10. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number so you can monitor your delivery in real-time.

Returns & Guarantee

11. What if a product doesn’t fit or has a defect?

We offer a 360-day guarantee on all products. If an item is defective, we’ll replace it free of charge. For size exchanges, please contact us within 30 days of delivery.

12. Can I return custom products?

Custom products can only be returned if they are defective or incorrect. For all other items (e.g., fan merch), our standard 30-day return policy applies.

Payments & Pricing

13. What payment methods do you accept?

We accept:

• Credit Cards (Visa, Mastercard)
• PayPal
• Stripe (including Twint)

14. Are there any discounts for club orders?

Yes! Clubs benefit from club pricing and special offers based on order size. Contact our sales team for a tailored quote.

15. Is VAT included in the prices?

Yes, all our prices include Swiss VAT. You’ll receive a detailed invoice for your records.

Partnerships & Sponsorships

16. How can my club become an UPGEAR partner?

Visit our Become a Partner page to submit your details. Partners receive exclusive benefits, including early access to collections and priority support.

17. Do you offer sponsorship opportunities?

We support Swiss sports! Submit your proposal via our Sponsorship Request form, and we’ll review potential sponsorship opportunities for your club.

Support & Contact

18. How can I contact UPGEAR?

You can reach us via:

• Email: hello@upgear.ch
• Or use our Contact Form on the Help page.

19. What are your customer service hours?

Our team is available:

• Monday to Saturday: 9:00 – 18:00 CET
• We respond within 24 hours on business days.

Other Questions

20. Do you offer eco-friendly or sustainable options?

Yes! We are committed to sustainability and offer select products made with recycled materials. Ask us about our eco-friendly options during your order.”

Size Guide:

“Find Your Perfect Fit

To ensure the best performance and comfort, it’s important to select the correct size for your teamwear. Follow our measurement guide and use the charts below to choose the right fit for Men, Women, and Youth.

How to Measure

1. Chest: Measure around the fullest part of your chest, under the arms, keeping the tape horizontal.
2. Waist: Measure around your natural waistline, just above the hips.
3. Hips: Measure around the fullest part of your hips, standing with feet together.
4. Inseam: Measure from the top of the inside leg down to the ankle.
5. Height: Stand straight without shoes and measure from head to toe.

Men’s Size Chart

Women’s Size Chart

Youth Size Chart

Fit Tips:

• Compression Fit: For a tighter, athletic fit, choose your regular size.
• Relaxed Fit: Prefer more room? Consider sizing up for comfort.
• UPGEAR products are designed with performance fabrics that allow for flexibility and movement.

Need Help with Sizing?

• Try our Sizing Kits: Available for clubs before placing bulk orders.
• Contact our team for personalized advice at hello@upgear.ch.

Size Guide FAQ

Are UPGEAR sizes true to standard Swiss sizing?

Yes, our sizes align with standard European sizing but are designed for athletic cuts. Always measure to confirm.

What if I’m between sizes?

We recommend choosing the larger size for more comfort, especially in team sports gear.”

Shipping Info:

“We’re committed to delivering your custom teamwear and fan merchandise quickly, securely, and hassle-free throughout Switzerland.

1. Shipping Destinations

We currently ship to:

• All locations within Switzerland
• For international shipping requests, please contact us directly at hello@upgear.ch

2. Shipping Costs

• Standard Shipping within Switzerland: FREE
  All orders, including custom teamwear, uniforms, and fan products, are shipped free of charge within Switzerland.
• International Shipping:
  Custom rates apply based on destination. Please inquire for details.

3. Shipping Methods & Carriers

We use reliable Swiss shipping partners such as:

• Swiss Post
• DHL Switzerland
• UPS

Tracking numbers can be provided for all shipments. Please request tracking by placing order.

4. Delivery Times

• Production Time: Approx. 6 weeks from final design approval.
• Shipping Time: 2 – 4 business days within Switzerland.
• Total Delivery: Around 6 – 7 weeks for custom items.
• As things happen in life, we can never guarantee delivery times, but, promised, we hurry up.

5. Order Processing

• Orders are processed Monday to Friday, excluding public holidays.
• Custom orders begin processing upon:
  • Approval of the final design.
  • Completion of payment.

6. Tracking Your Order

• Once your order ships, you’ll receive a tracking link via email.
• Track the delivery status and estimated arrival time directly through our shipping partner’s website.

7. Delivery Issues

If your order is:

• Delayed beyond the expected delivery window, please contact us.
• Damaged upon arrival, notify us within 48 hours with photos of the packaging and products.

We’ll assist you promptly with replacements or further solutions.

8. Split Deliveries

For large team orders or reorders, items may be shipped in multiple packages. You’ll receive individual tracking numbers for each shipment.

9. Customs & Duties (International Orders)

International customers are responsible for any customs duties, VAT, or import taxes that may apply upon delivery. These are not included in the product or shipping prices.

10. Questions?

For any shipping-related inquiries, feel free to reach out to our support team:

• Email: hello@upgear.ch
• Or contact form.

UPGEAR – Your Gear. On Time. Always.

Reliable, free shipping for every Swiss club and supporter.”

Return Info:

“At UPGEAR, we stand behind the quality of our products and want every customer to be fully satisfied. Below are our return and exchange terms, designed to be fair, transparent, and easy to follow.

1. General Return Policy

Non-Custom Products (e.g., fan merchandise, sale items):

• Return Window: You may return non-custom items within 30 days of delivery.
• Condition: Items must be unused, unwashed, and in their original packaging.
• Refunds: Once inspected, refunds are processed within 5–7 banking days to your original payment method.

2. Custom Products Policy

Custom Teamwear & Uniforms:

• As all custom products are made-to-order specifically for your club, we can not accept returns for reasons such as incorrect sizing or change of mind.
• However, if the custom product has a manufacturing defect or does not match the approved design, we will:
  • Offer a replacement at no extra cost.
  • Provide store credit if a replacement is not possible.

3. Defective or Incorrect Items

If your item arrives damaged, defective, or incorrect, please:

• Contact us within 48 hours of receiving the item.
• Provide photos of the defect or issue, along with your order number.
• We will arrange for free return shipping and send a replacement promptly.

4. Return Process

1. Email us at hello@upgear.ch with:
   • Your order number.
   • Reason for return.
   • Photos (as attachement).
2. We will respond within 24 hours with return instructions.
3. Pack the items securely and send them to the address we provide.
4. Once received and inspected, we will process your refund or exchange.

5. Return Shipping Costs

• For defective or incorrect items, UPGEAR covers all return shipping costs.
• For non-defective returns (e.g., fan merch exchanges), customers are responsible for return shipping fees.

6. Exchanges

• Exchanges for non-custom products are allowed within 30 days.
• For custom products, exchanges are only accepted if there is a quality issue or production error.

7. Refunds

• Refunds are issued after the returned item is inspected and approved.
• You will be notified via email once your refund is processed.
• Refunds typically take 5–7 business days to reflect in your account.

8. 360-Day Guarantee on Custom Products

We offer a 360-day guarantee on all custom teamwear for:

• Material defects
• Manufacturing faults

If issues arise within this period, please contact us for resolution options.

9. Contact for Returns

For any return or exchange inquiries:

• Email: hello@upgear.ch
• Or contact form.

UPGEAR – Designed for Performance. Guaranteed for Quality.”