UPGEAR Switzerland

Data Privacy

Data Protection Policy

(Privacy Policy in accordance with DSG and GDPR)

  1. Introduction

At UPGEAR Switzerland, your privacy is taken seriously. This Data Protection Policy explains how we collect, use, and protect your personal data when you visit our website www.upgear.ch or engage with our products and services.

By using our website, you agree to the collection and use of information in accordance with this policy.

  1. Data Controller

UPGEAR
a label by PERLE Kampagnen & Event GmbH
Email: hello@upgear.ch

  1. What Data We Collect

We may collect and process the following personal data:

  • Contact Data: Name, email address, phone number, address.
  • Account Data: Username, password (encrypted), order history.
  • Order Data: Payment details (via secure third-party providers), shipping details.
  • Communication Data: Any information shared via forms, email, or chat.
  • Technical Data: IP address, browser type, device information, time zone, referring URLs.
  • Cookies & Usage Data: Details on how you use our website (see Cookie Policy).
  1. How We Collect Your Data

We collect your data when you:

  • Register or place an order on our website.
  • Subscribe to our newsletter or fill out a contact form.
  • Request a catalogue or sample.
  • Engage with us via social media or customer support.
  • Browse our website (through cookies and analytics).
  1. Purpose of Data Processing

We use your data for the following purposes:

  • To process and deliver your orders.
  • To provide customer support and respond to inquiries.
  • To manage your account and order history.
  • To personalize your shopping experience.
  • To send promotional offers (if consented).
  • To comply with legal obligations.
  1. Legal Basis for Processing

We process your data based on:

  • Art. 6(1)(b) GDPR: Contractual necessity (e.g., fulfilling orders).
  • Art. 6(1)(a) GDPR: Consent (e.g., newsletters).
  • Art. 6(1)(c) GDPR: Legal obligations.
  • Art. 6(1)(f) GDPR: Legitimate interests (e.g., website security, analytics).
  1. Data Sharing

We do not sell your personal data.
We only share data with:

  • Service Providers: Payment processors (Stripe, PayPal), shipping partners.
  • Technical Partners: Hosting providers, analytics services (Google Analytics).
  • Legal Authorities: If required by law or to enforce our legal rights.

All third parties are bound by confidentiality agreements and data protection laws.

  1. Data Retention

We retain your data:

  • As long as necessary to fulfill the purpose (e.g., contract duration).
  • For legal reasons (e.g., tax obligations: 10 years for invoices in Switzerland).
  • Until you request deletion (if not legally prohibited).
  1. Your Rights

You have the right to:

  • Access your personal data.
  • Rectify incorrect or incomplete data.
  • Delete your data (“Right to be Forgotten”).
  • Restrict processing under certain conditions.
  • Object to data processing based on legitimate interests.
  • Withdraw consent at any time (e.g., for marketing).
  • Data portability, where applicable.

To exercise these rights, contact us at support@upgear.ch.

  1. Data Security

We implement industry-standard security measures:

  • SSL encryption for data transmission.
  • Secure password storage (hashed).
  • Restricted access to personal data.
  1. International Transfers

If data is transferred outside Switzerland or the EU, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

  1. Cookies

We use cookies to enhance your user experience.
Types of Cookies We Use:

  1. Essential Cookies
    These are necessary for the operation of our website, including:
    • WooCommerce Cookies:
      • woocommerce_cart_hash, woocommerce_items_in_cart – track items in your cart.
      • wp_woocommerce_session_ – stores a unique code for each customer to retrieve cart data from the database.
      • These cookies do not store personal information.
  2. Performance & Analytics Cookies
    Help us analyze how visitors interact with the website to improve functionality.
    • For example, we use Google Analytics (with IP anonymization enabled).
  3. Functionality Cookies
    Enhance usability, like:
    • Remembering login sessions.
    • Storing user preferences (e.g., language selection).
  4. Marketing Cookies (only if consented)
    • May be used for personalized offers, promotions, or retargeting via platforms like Facebook or Google Ads.

You can manage cookie preferences in your browser settings.

  1. Changes to This Policy

We may update this policy occasionally.
The latest version will always be available at www.upgear.ch/legal/data-protection.

  1. Contact for Data Protection Matters

If you have questions about this policy or your data, please contact:

Data Protection Office:
Contact: legal@upgear.ch